Refund Policy

1. Introduction

Star India Construction Pvt. Ltd. ("we", "our", or "us") aims to provide clear information regarding payments, property bookings, cancellations, and refund requests. This Refund Policy explains the general process for requesting a refund in connection with our real estate projects and related services.

The applicable terms may vary depending on the project, booking documents, allotment letter, agreement for sale, and other written terms accepted by the customer.

2. Property Booking and Payments

Customers should carefully review the applicable project details, payment schedule, booking conditions, and written agreement before making any payment.

• Keep your booking receipt and payment confirmation for future reference.
• Ensure that payment is made through an authorized payment channel.
• Review the project's cancellation and refund terms before confirming a booking.

3. Cancellation Requests

Customers who wish to cancel a booking should contact our team through the official contact details provided on this website.

To help us process a cancellation request, please provide the following information:

• Customer's full name and registered mobile number.
• Project name and booking or allotment reference, where applicable.
• Payment receipt or transaction reference.
• Written cancellation request and reason for cancellation.

A cancellation request is subject to verification and the terms applicable to the relevant booking. Submitting a request does not automatically confirm cancellation or guarantee a refund.

4. Refund Eligibility

Each refund request will be reviewed individually. The amount, if any, eligible for refund will depend on the applicable agreement, payment records, cancellation conditions, and applicable legal requirements.

• Payments successfully received and verified by our team.
• Cancellation conditions specified in the relevant booking documents.
• Any deductions, charges, or adjustments expressly permitted by the applicable agreement and law.
• Any specific refund rights or obligations arising under applicable law.

No fixed refund percentage or universal cancellation charge is promised by this policy. The applicable written terms and legal requirements will govern the final decision.

5. Refund Processing Time

Once a refund request has been reviewed and approved, our team will communicate the applicable processing details to the customer.

The time required to complete a refund may depend on verification, the payment method, banking procedures, and any applicable contractual or legal requirements. We will communicate an expected timeline where it can reasonably be determined.

6. Non-Refundable Amounts and Deductions

Certain amounts may be non-refundable or subject to deductions only where this is supported by the applicable booking agreement, disclosed terms, and applicable law.

Any applicable deduction will be assessed on the facts of the individual booking. Customers may contact our team for clarification regarding the calculation of an approved refund.

7. Refund Method

Wherever practicable and subject to verification, approved refunds will be processed through the original payment method or another method agreed upon with the customer.

We may request reasonable supporting documents to verify the customer's identity, payment, and refund entitlement before processing a refund.

8. Refund Status and Support

Customers can contact our team to ask about the status of a cancellation or refund request. Please include your booking reference and payment details sufficient to identify the transaction.

For your security, do not share your banking password, UPI PIN, card PIN, or OTP with anyone claiming to process a refund on our behalf.

9. Changes to This Policy

Star India Construction Pvt. Ltd. may update this Refund Policy from time to time. Updates will be published on this page with a revised date. Changes will not override contractual rights or obligations that apply under the relevant agreement or applicable law.

10. Applicable Terms and Law

This policy should be read together with the relevant project documents, booking conditions, agreement for sale, and applicable laws. If any provision of this policy conflicts with a mandatory legal requirement or an applicable contractual provision, the relevant legal requirement or contractual provision will govern to the extent of the conflict.